Terms of Service

When you submit a prayer through Kotelnotes, a member of our team in Jerusalem transcribes or prints your note, carries it to the Western Wall, places it between the stones, and records a photo or video of the placement. Proof is delivered to the email and phone number you provide, typically within 24 to 48 hours depending on the tier you choose.

You must be at least 16 years of age to use Kotelnotes. By submitting a prayer you confirm that the words you submit are your own, or that you have permission to send them on behalf of someone else.

Prices are listed in US dollars on the pricing page and at checkout. All payments are one-time charges per prayer. There are no subscriptions. Your card is charged at the moment you confirm your order.

If your prayer is not placed, or if the proof we deliver is unclear or damaged, we will re-place your note and re-deliver proof at no additional cost. Because each prayer involves a physical act performed in your name, refunds after successful placement are issued on a case-by-case basis.

Kotelnotes exists to carry personal, sincere prayers. We will not place notes that contain threats, harassment, incitement, commercial advertising, or content directed at harming a specific person. If a submission falls into one of these categories we will contact you, refund your payment, and decline to place the note.

The Western Wall is occasionally inaccessible due to weather, holidays, or decisions made by Israeli authorities. In those rare cases we may delay your placement by up to a few days and will keep you informed by email.

Kotelnotes facilitates a personal, spiritual act. We make no promises about the outcome of any prayer. To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid for the specific order in question.

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the service after a change constitutes acceptance of the revised Terms.

Questions about these Terms? Write to Message us.